BUSINESS APPLICATION AREAS

  • While executing complex and complicated administrative procedures, the module supports:
    • completion by the rules and execution according to required quality
    • traceability and transparency of each case and meeting deadlines
    • activity management (e.g.: based on automatisms)
    • the enforcement of required, effective verification functions
  • In case of mass or numerous activities there is special support for:
    • the even distribution of workload
    • based on statistics, the performance or future workload of each area becomes measurable and forecastable (e.g.: capacity planning)
    • procession automation
  • In case of administration in a geographically divided organization:
    • creates smooth task and information flow between different locations
    • clearly defines the roles and responsibilities of different areas
    • by digitalizing paper-based document and information flow work is accelerated and made more cost-efficient

The solution for each challenge and the resulting advantages in every administrational area can be compounded, so all the system’s underlying synergies can come into action.

Possible Workflows

  • Required activity (e.g.: data upload, document attachment, verification)
  • Waiting status (e.g.: waiting for signature, appeal deadline, external legal opinion)
  • External system connection (e.g.: SAP, Dynamics)
  • External service invitation (e.g.: time stamp, biometric signature)
  • Passive document storage (e.g.: closed cases, passive document library)
  • Automated service (e.g.: distribution logic, e-mail reception, filling fields)
  • Push and pull task collection

Workflow Step Features

  • Workflow level deadline, notifications to colleagues in charge, substitute, supervisor
  • Escalation
  • Conditioned entry rule
  • Field visibility, required filling in a given document
  • Parallelization, individual visibility
  • Integration logics
  • Automated, conditioned rules for stepping the process

Supported Procedures

  • Straight standard procedures (e.g.: normal contract signature procedure)
  • Straight exception-based procedures (e.g.: numerous individual invoice approval)
  • Parallel procedures (credit assessment system preliminary opinion or vote)
  • Informing (information sharing without required task)

Useful Settings

  • Entry and exit rules (e.g.: the general manager only receives a contract for signature when the financial and legal managers have accepted it)
  • Distribution logic (aids the distribution of tasks according to knowledge, training, and resources and colleagues in charge are assigned to cases by an algorithm)
  • Simple connection to other systems at the start and transfer of cases