No matter if the organization handles claim management in-house or outsourced, this module provides full support. It is a condition of success of claim management to start collection in time and to have the required legal documents. The use of the module provides all conditions for a successful claim management.

Main features of the module

Five reasons for the implementation

  • Collection models are customizable
  • Collection procedure supported by automatisms (e.g.: letter generation)
  • Compliance to consumer protection and related regulations are guaranteed
  • Legal risks of collection are minimal due to the closed procedure model
  • Guaranteed GDPR-compliance

Main functions

  • Creating data structure for the registering of claims
  • Recording claim-related activities (CRM)
  • Registry of claim-related documentation:
    • Claim acknowledgment, correspondence, e-mails, notarial notices
  • Creating formalized letters
  • LA/4 envelope printing and enveloping machine preparation
  • Automated task distribution
  • Deadline monitoring can be set
  • Connecting claim management with customer service system
  • Supporting selling receivables
  • Providing required documents related to legal proceedings
  • Posts to ERP for dividend accounting