Complaint Management
Manage complaints quickly and learn from the issues
The module channels complaints and all relevant information to the right area in an electronic form, so there is no loss of time due to mailing. The system also supports the generation of responses based on templates that guarantees on time case management. There are automatic notifications to warn about approaching internal deadlines or deadlines related to clients. By creating the right procedure connections, complaint handling can become more effective to guarantee the continuous improvement of the organization’s service quality.
Main features of the module
Five reasons for the implementation
- The administration is tailored to the internal policies and complies with the customer protection regulations
- You can track the progress and the status of each case
- Automated response generation and deadline management
- Increasing customer satisfaction
- Supporting and fulfilling data provision to supervisory bodies automatically
Main functions
- Centralizing complaints from different sources
- Categorizing complaints, appointing colleagues in charge
- Monitoring deadlines for responding, alerting responsible colleagues
- Generating uniform responses from templates
- Tracking complaint-related examinations, managing documentation
- Managing repeated complaints
- Managing inquiries from authorities related to complaints
- Managing client and complaint history for years back
- Generating statistics and reports