Insurance Companies’ Front And Back-office Procedures
Digital, automated support of insurance procedures
The module serves the complete administration of insurance activities as a frontal platform of the insurance system. We provide a solution for all insurance branches. Our system delivers reliable results in terms of registry of related documents, automated generation of documents, management of insurance related front and back-office workflow, client E-connection, insurance case registry, or the generation of important statistics.
Main features of the module
Five reasons for the implementation
- Effective solution that answers the challenges of digitalization: quick reaction time, measurable procedures, security
- Predefined push or pull methodology for the management of the organization’s activity
- Sophisticated, detailed, SLA-level measurement in every dimension of operation (clerk, product, time, etc.)
- The module guarantees quick setup and implementation and significantly decreases the training time to alleviate fluctuation risks
- Legal compliance is ensured by closed system processes
Main functions
- Supporting life, property and car insurance
- Supporting insurance procedures
- Contracting, bond issues, change management
- Damage report and claims payment
- Involvement of experts in damage management
- Insurance termination
- Management of documents related to insurance procedures
- Document digitalization, organization into client files
- Mass barcode digitalization
- OCR search engine support
- Claims management:
- Claims registry, notice management
- Collection group support
- Selling claims
- Sales support:
- Contracting related to partner network
- Requesting self employed, free-lance partner related documentation
- Creating personal files
- Documentation of exams
- Electronic management of commissions and complaints
- Recording data related to insurance cases
- Creating the BO mass procedures of the insurance company
- Electronic communication with clients
- Templates management, generating formal letters
- Statistics, measurement, reporting