Customer Service Support
Flexible, digitalized solutions for customer services
The module guides the administrators through the complete service process, no matter if it happens in an in-person customer service, a call center, or a back office. It ensures that all relevant information, documentation, and required tasks are processed. Thus, we can guarantee that work is done according to the regulations and digital administration. You can share and channel workflow procedures that enables and effectively supports shared service solutions.
Main features of the module
Five reasons for the implementation
- Optimized load distribution and automatisms improve efficiency
- Real-time tracking procedures are guaranteed
- Connection possibilities with other business modules and tasks
- The digitalization of administrative procedures eliminates administrators’ errors
- An important step towards utilizing the efficiency potential of digital channels
Main functions
- Searching and displaying partner information linked to e-mail addresses on a form
- Automatic measuring and defining SLA, deadlines, and service levels based on master data
- Creating an automated signing order based on knowledge and workload
- Categorizing cases based on individual identification
- Monitoring response deadlines and alerting colleagues in charge
- Supporting investigation process
- Generating uniform responses by type from templates
- Tracking related examinations, managing documentation
- Creating measures and statistics
- Creating a knowledge base
- Barcode document scanning
- Digitalizing documents by tablet
- E-mail alerts
- Centralizing cases from different sources
- Customer and service management for years back